The insurance industry is already feeling the effects of COVID-19, and corporate counsel, program managers, claims representatives and brokers are all under intense pressure to develop strategies for prompt and thorough claims investigations and defense.  Tune in for a discussion of best practices for claims investigations, analyses of some of the most pressing workers’ compensation compensability and benefits issues and strategies to employ when defending workers’ compensation claims.


  • Todd A. Estes, Pierce Couch Hendrickson Baysinger & Green, L.L.P., Oklahoma City, OK
  • John D. Hooks, Thorndal, Armstrong, Delk, Balkenbush & Eisinger, Las Vegas, NV
  • Albert B. Randall, Jr., Franklin & Prokopik, P.C., Baltimore, MD
  • Douglas E. Spiker, Roetzel & Andress, Cleveland, OH